Privacy Policy

1. Information We Collect

We collect information you provide directly through our contact form, including your name, email address, and message content. We also collect information automatically through cookies and analytics services.

2. How We Use Your Information

We use your information to respond to your inquiries, provide our services, improve our site, and comply with legal obligations. We do not sell your personal data to third parties.

3. Legal Basis for Processing (GDPR)

We process your data based on: (a) your consent when you submit forms; (b) our legitimate interest in operating our business; (c) legal obligations under New Zealand law.

4. Data Sharing and Third Parties

We may share data with: Google Analytics (analytics); Google Ads Conversion Tracking (conversion measurement); Google Maps (location display). These services process data according to their own privacy policies. We do not share data with unaffiliated third parties except as required by law.

5. Data Security

We implement technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. No method of transmission is 100% secure.

6. Your Privacy Rights

Under New Zealand Privacy Act 2020, you have the right to: access your personal data; request correction of inaccurate information; request deletion of your data; object to processing; request data portability; lodge a complaint with the Privacy Commissioner.

7. International Data Transfers

Some services we use (Google) may process data outside New Zealand. We ensure appropriate safeguards are in place through standard contractual clauses and privacy frameworks.

8. Data Retention

We retain contact form data for 12 months to respond to inquiries. Cookies are retained according to their specific purposes (analytics: 2 years; marketing: 13 months). You can delete cookies anytime through your browser.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children. Parents concerned about data collection should contact us immediately.

10. Third-Party Services

Google Ads Conversion Tracking: Tracks conversions from ad clicks. Cookies: _gcl_au, _gcl_aw, ad_storage. Google Analytics: Measures site traffic and user behaviour. Cookies: _ga, _gid, _gat. Google Maps: Displays our location. Processes location data according to Google's privacy policy.

11. Cookies

We use cookies to improve your experience. You can control cookie preferences through our consent banner. See our Cookie Policy for detailed information.

12. Updates to This Policy

We may update this policy. Changes take effect immediately upon posting. Continued use of our site constitutes acceptance of updates.

13. Contact Us

For privacy questions, contact: Clearingcharge, 79 Symonds Street, Auckland 1010, New Zealand. Email: info@clearingcharge.top. Phone: +64 9 376 8549.